We offer international shipping via EMS.

How to Order:
Please inform us of the products you wish to purchase by contacting us at
contact@toky.jp.
Please provide the following information:

・Name
・Address
・Phone number (mobile phone is also acceptable)
・Email address
・Desired products for purchase (Please specify the product names and quantities)

Shipping fees vary depending on the weight of the packaged items and the destination country. Once the packing is done by our staff, we will send you an invoice via PayPal for the product cost, shipping fees, delivery insurance, and handling charges. We will proceed with the shipment as soon as we confirm the payment.

Note:
・PayPal is the only accepted payment method.
・Some items, including plants, cannot be shipped via EMS.
・Shipping fees vary based on weight and the destination country.
・Shipping fees are determined by weight after packing. Changes or additions to orders cannot be made after order confirmation.
・For international shipping via EMS, a packing fee of 1,000 yen per shipment will be charged.

⚠️ Items that are sold out in the online store cannot be purchased even if you email us.

For reference, here are the shipping rates:
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Dear overseas customers,
To quickly purchase popular products from TOKY’s online shop, please make sure to complete the below registration.

1. Register for a Forwarding Service
There are many types of Forwarding services in the world.
Please find a service that can forward the product you purchased from a Japanese online shop to an address in your country.

Example
→tenso
→BAGGAGE FOWARD

*If you do not register for a Forwarding service, you cannot make a purchase even when you become a TOKY website member.
*Please enter the address provided by a Forwarding service on the member registration screen of the TOKY website.

2. New Member Registration for TOKY
Website Once the registration for a Forwarding service is complete, based on that information, please register as a new member.

Please set the ID and Password and enter the information required for shipment.

Press the link button that has arrived in the e-mail to official registration.

Please safely keep your ID and Password so you don’t lose them.

Best regards.

TOKYから重要なお知らせです!!

8月から試験的にですが営業日を増やそうと思っています。

カレンダーをご確認いただくと平日の金曜日も営業日部分があります。

これは「土曜日にどうしても行くことができない…!!」というお客様の声を鑑みたスケジュールです。

特に東日本橋はホステルなどの施設が多く外国人観光客の方も多いので機会損失を避ける意味合いもございます。

しばらくはこの「月2週の金土」スケジュール感で営業したいと思います。

営業時間は今までどおりの12時〜19時です。

ただ…!! 金曜日は出荷もあるのでバックヤードからドタバタが聞こえるかもしれませんがご了承くださいませ。

それでは不備等あるかもしれませんがよろしくお願いいたします。

次回3/19(土)の営業からクレジットカードが使用可能になりました！

VISAとMasterCardのみのお取り扱いとなりますのでご注意下さい。

それではご来店をお待ちしております。